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Returns

CUSTOMIZED JEWELS

Pursuant to Legislative Decree n. 206 of 6 September 2005, the return is not possible for custom-made / customized products.

The site www.maisongioielli.it will provide all the information about sizes and sizes to create and choose the perfect jewel. You can always contact us before making the purchase by email at info @ maisongioielli or via whatsapp at the number (+39) 392 56 69 710.

For all items not made to measure, Pursuant to Legislative Decree no. 206 of 6 September 2005, the return will be possible within 14 working days from the time of receipt of the product to the address. The Customer can independently choose the courier with which to return the goods. The customer is responsible for the risks relating to the return and the shipping costs (we suggest choosing a tracked service).

When the return will return to our warehouses and the integrity of the same will be verified, after which the re-credit will be issued on the same card used for payment. Alternatively, if the purchase was paid by bank transfer, the customer will be asked to indicate a current account where he can re-credit the amount spent.