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Delivery methods

All items are shipped via courier with tracking. The Customer can choose the place of delivery of his residence, his domicile or alternatively the workplace or the private address of a natural person of his choice; whose residence or domicile is within the territory of the European Union or outside the European Union.

Please always indicate during the order the name on the bell of the chosen address or the name of the company / place of work. For security reasons, no deliveries will be made to post office or business centers.

In the event that, at the time of delivery, the external appearance of the package has imperfections, the Customer must proceed to open the package in the presence of the carrier, to check the status of the product contained therein. If you notice any defects on the product, you will have to accept the package signing with reserve and must accurately describe the reasons for the reserve to the carrier. Then you will have to contact our customer service immediately to point out the problem.

For every order placed on the Site, Smartever Srl, is not obliged to issue an invoice, unless it is expressly requested by the customer at the time of the operation, as provided by art. 22, paragraph 1, No. 1 of the D.P.R. n. 633/1972. No change in the receipt will be possible after the issuance thereof.

Shipping rules

Orders are processed from Monday to Friday excluding national holidays. The delivery of the goods requires the presence of the customer or his representative at the address indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check:

  1. that the number of packages delivered corresponds to what is indicated in the transport document;

  2. that the packaging is intact, not damaged or wet or otherwise altered, even in the closing materials.

Any damage to the packaging and / or the product must be immediately reported, with a written control reserve on the proof of delivery of the Courier. Once the Courier document has been signed, the Customer will not be able to oppose any dispute about the external characteristics of what was delivered.

Shipping fees

For all orders delivered in Italy for amounts over 250 euros, delivery is free with courier. For orders under 250 euros the shipping fee amounts to 8.00 euros. All orders with delivery in countries within the European Union the shipping fee amounts to € 30.00 via tracked courier DHL.  For shipments to countries outside the EU shipping fee is about 30,00 to 50,00 euro depending on destionations. Please note that any eventual cost of duty ( not valuable in advance) are on customer responsability.

Email us for any request about it at info@maisongioielli.com

Shipping customized products

All custom made or customized products will be made by our laboratory within 7/20 working days, any delays will be promptly communicated by our Customer Service.