Al momento siamo Offline , ci puoi trovare a tua disposizione dal lunedì al venerdì dalle 10.00 alle 18.00

Welcome to Maison Gioielli ®! Create your personalized jewel now!

Frequently Asked Questions

1. HOW MUCH TIME DOES IT TAKE TO MAKE MY CUSTOMIZED OBJECT

We generally take 7/10 working days to make your custom item. We will do our best to deliver it as quickly as possible and we will promptly notify you as soon as processing is complete.

2. WHAT MATERIALS ARE YOUR PRODUCTS?

Our products are made of 925 silver plated 18 k gold and zircon crystal of various carats or in pure 18k gold and use of a 0.03 ct diamond. Each item is 100% Made in Italy.

3. CAN I MAKE THE RETURN?

The return must be requested and authorized no later than 14 working days from receipt of the product. Note: The customized products are made specifically for you, so they cannot be returned. We provide all the information necessary to make a correct choice, regarding sizes, materials, platings and much more, but for further questions or concerns you can contact our Customer Care by writing an email to info@maisongioeielli.com or by calling the number (+39) 392 56 69 710.

We are always available to help you create the product of your dreams together.


4. HOW CAN I TAKE CARE OF MY JEWEL?

Tutti i prodotti sono realizzati con materiali di alta qualità ed attenta e minuziosa lavorazione da parte di artigiani esperti. Al fine di preservare nel tempo la lucentezza e la qualità del prodotto, suggeriamo in di evitare il contatto con creme, profumi, oli e materiali deterioranti.

5. HOW CAN I CONTACT YOU?

You can contact us via email at info@maisongioielli.com, or directly via Whatsapp at (+39) 392 56 69 710.