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Terms and Conditions

Any purchase on the www.maisongioielli.it site is governed by the following general contract conditions that Smartever Srl, owner of the site and of the Maison Gioielli brand, reserves the right to modify. Any new conditions will be effective from the moment they are published on this site. We therefore invite you to read this site carefully every time you wish to make purchases on the site www.maisongioielli.it

Order execution and acceptance

To place an order you must be of legal age. Orders placed will be binding for Smartever Srl. Only after you have received confirmation from us by e-mail that the order process has been completed regularly, the payment has been authorized. It is suggested to print the e-mail and keep it.

Delivery and payment terms

It is up to the buyer to choose between the payment and delivery conditions offered on the site www.maisongioielli.it. Payment or delivery methods other than those indicated are not permitted.


Terms of delivery

The delivery terms listed in the delivery options indicate the period of time usually necessary to deliver the products. Smartever Srl undertakes to do everything possible to let you receive the products within that period, but cannot be held responsible for any damage resulting from any delay occurring during transport.


Shipments are made via tracked courier, shipping tracking will be sent when the order is processed. Shipments to Italy for amounts over 50 euros are free while for smaller amounts the shipping fee amounts to 6.00 euros for Italy. The cost of shipping in CEE countries amounts to € 20.00 and is always via courier with tracking.

Right of withdrawal for customized products

Pursuant to Legislative Decree n. 206 of 6 September 2005 (Consumer Code), all products made to measure and / or personalized cannot be returned as they have been specifically created for the customer upon specific request.

Right of withdrawal for non-customized products

Pursuant to Legislative Decree n. 206 of 6 September 2005 (Consumer Code) you have the right to cancel the contract, without penalty and without giving any justification for a period of (14) fourteen working days from the day you receive the products. You will have to notify us by email within the time indicated at info@maisongioielli.com

Product return

Within the same term of (14) fourteen working days you must send back to us the undamaged products, provided with the guarantee seal that do not show signs of use and in their original packaging, with the relative transport documents. The shipment to the sender of the products is at your expense and under your responsibility. As soon as we have received the products in the conditions indicated above we will refund the price of the goods for which the right of withdrawal was exercised by crediting the amount to the credit card / PayPal, or current account. Any sign of use on the product that therefore represents an alteration of its integrity will not be accepted and returned to the sender.


Our products are made with the highest quality materials and have a 12 month warranty, however if you find any defects you can notify us as soon as possible. You will need to send us photos and indicate the problem by email to info@maisongioielli.com. Alterations caused by wear or inappropriate use of the goods are not covered by the guarantee.